Little things that make a big difference
Our World | On 08, Dec 2011
I have been privileged to stay in some beautiful five star hotels all over the world on events, back in the day when budgets allowed of course! In recent years, my crew and I are often shipped to a cheaper hotel down the road to save budget.
In a five star establishment you expect excellent service, complimentary toiletries, a deluxe bed at the very least. When you make a booking at a Premier Inn however, expectations tend to be a little lower.
I recently visited a five star hotel in Nice for a site inspection followed by another with the same brand of hotel in Budapest the next day. As my flights had been booked in advance for the first inspection I was due to return to Heathrow late at night and depart from T5 again early the next day. In an attempt to get some sleep I booked myself into the Premier Inn (Bath Road) Heathrow. On arrival I was met at the door by a member of staff who offered to help me use their express check in service. Resembling an ATM machine I simply punched in my reservation details and my room key was dispensed automatically – a five minute check in at a very busy hotel, impressive.
As I made my way to my room I lost my bearings slightly and again a member of staff saw my blank expression and pointed me in the right direction. A service I would expect (but do not always receive) in a five star hotel but not from a low cost venue.
The rooms in general at a Premier Inn are always clean, spacious and consistently on brand. Whilst we may not consider this brand for delegates as a crew hotel or for pre event staff meetings I wouldn’t turn my nose up at using this brand again. Yes, it’s not luxury and doesn’t provide the same niceties as the flash breakfast and luxury toiletries in the room, but for production crew it offers warmth and comfort.
My preference is always to stay onsite wherever the event is taking place, allowing the production team to set the room up perfectly. Dare I say it, production teams tend to be the ones that have a late night and early starts so it always helps if their room is just upstairs for them to crash as soon as their work is complete.